Lessons in service from Charlie Trotter

27,95 $

Description

In « Lessons in Service,  » journalist Lawler reveals the secrets behind Trotter’s unequaled success and shows other businesses how to improve their levels of service.

From unconventional motivational techniques, staff empowerment, and mentoring to role playing, pre-service meetings, and an obsessive pursuit of excellence–Trotter leaves nothing to chance.

Informations complémentaires

annee

2001

edition

Ten Speed Press

auteur

Edmund Lawler

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